Let’s Change the World, Together!

At MediSpend, we are on a mission to simplify global compliance through our SaaS-aggregate spend software solutions. Using the MediSpend Global Compliance Platform, we are transforming how the life science industry meets worldwide regulatory demands. We do that by hiring excellent people, and that might include you! Send a resume to careers@medispend.com, introduce yourself and tell us where you fit into our exciting, fast-paced, and entrepreneurial environment.

Benefits of Working with MediSpend

  • Medical Insurance
  • Dental Insurance
  • Group Term Life Insurance/AD & D
  • Short & Long Term Disability Insurance
  • Flexible Spending Account
  • Dependent Care
  • 401k Plan
  • Earned Time Off – vacation, personal, illness
  • Paid Holidays
  • Tuition Assistance
  • Bereavement Time
  • Breakfast daily, paid lunch 2x/wk, Friday hors d’oeuvres

Career Opportunities

General Summary

Reporting directly to the Customer Success Manager, the Customer Success Associate will be part of the Customer Success team and will be responsible for providing exceptional immediate first level service to our customers. This role will be located in Portsmouth, New Hampshire. The primary responsibility of this position involves regular client outreach, customer success program initiatives and analysis, reporting and activity tracking. ticketing system management and working closely with all members of the MMIS team to assist with delivering business process and technical solutions to our clients. Our goal is to provide an entry-level opportunity with room to grow into various paths based on interest and ability.

Essential Job Functions
  • Becoming an expert on our MediSpend software and being a brand ambassador and guru in every engagement with our customers
  • Handle customer inquiries with positive interaction and effective, creative solutions exploring all possibilities to address customer subscription, cancellation, upgrade, new product, data partner and technical inquiries
  • Assist Customer Success Manager in analysis, development of initiatives, tracking and reporting on activities and health of customers
  • Assist Customer Success Manager with MMIS workflow, Customer Success process improvement initiatives
  • Interface with all teams including Sales, Marketing, Development, Implementation and Product Development to design and implement proactive outreach models and surveys
  • Perform other duties and projects as assigned, including support desk management, escalations and various other support activities
Competencies Required
  • Bachelor’s degree in Information Systems, Project Management, Computer Science or related field preferred
  • A minimum of 3 years’ experience and prior success in SaaS or enterprise software customer support and account management, especially in high-growth environments
  • Experience with project coordination and software solution implementations
Preparation, Knowledge, Skills and Abilities
  • Team player with the highest level of integrity and strong interpersonal and communication skills – ability to work with colleagues and clients who have a variety of skill sets
  • An empathetic desire to help: For you, a new inquiry isn’t a just case to close, but an opportunity to understand someone’s issue and help make it better
  • Highly data-driven and process oriented with prior customer facing experience and solid understanding of open source as a business model and open source software solutions
  • Good critical thinking skills. Can you make good choices that serve both the customer and company? We need an individual who is passionate about delighting and retaining customers.
  • Confident self-starter with a positive attitude and ability to work independently
  • Ability to learn and apply new skills and processes both quickly and effectively with the personality to articulate this in a meaningful way to external and internal clients
General Summary

Reporting to the President and CEO, as the VP of Marketing you will play a key role in leading the development, coordination and successful execution of the company’s brand, marketing, and communication strategies. These strategies are focused primarily on supporting the sales and growth objectives of the organization as well as to maximize the awareness of MediSpend and our value proposition to the markets we serve. In this critical role, you will work closely with the business development and product management teams to accelerate the movement of opportunities through the MMIS Sales Machine with innovative and educational marketing programs. You will closely align marketing programs for regional, national and global initiatives to ultimately drive new customer acquisition.

Essential Job Functions
  • Analyze, assess and prioritize regional, national and global target accounts. Drive new customer acquisition through strategic and targeted sales and marketing campaigns to meet company sales objectives
  • Work synergistically with the business development team to design, implement and successfully execute global marketing programs, including live events, PR activities, and digital campaigns to fuel the MMIS Sales Machine
  • Serve as primary coordination point for all marketing-related events including press releases, trade show presentations, conferences, and case study development
  • Oversee development and production of all promotional and collateral materials
  • Work in close synergy with sales executives, marketing managers, and channel partners to ensure overall marketing strategies and team goals are identified, monitored and successfully completed on-time and within budget
  • Track measure and report effectiveness of all marketing activities to achieve targeted goals and make recommendations to improve marketing performance based on metrics
  • Open and continuous communication with sales, marketing and executive team members to best align marketing efforts to support all aspects of the company’s activities, as appropriate
Competencies Required
  • BS/BA in Marketing or related major
  • MBA preferred
  • 10 years of progressive marketing management experience, preferably with a healthcare technology company, as well as a prior marketing director role
  • Supervisory experience with a professional staff and the ability to manage performance
  • Proficiency with integrated software and digital, social media systems is preferred
  • Demonstrate an understanding of the complexity of marketing to a diverse audience to optimize marketing effectiveness within a defined budget
  • Proven track record of success in launching new software products
  • Project management knowledge including reporting, analyses, and interfacing with multiple Project Managers on concurrent project activities
Preparation, Knowledge, Skills and Abilities
  • Demonstrated strong social and digital media skill set with an excellent grasp of digital marketing techniques and tools
  • Strategic thinker, but detail-oriented with the ability to analyze complex markets and develop effective marketing and product launch programs
  • Hands-on leadership style in evaluating the performance of the marketing team members, their workloads & responsibilities, and their commitment to continuous improvement in communication and deadline management
  • Ability to develop high levels of credibility and forge solid professional relationships with subordinates, management, and outside partners and vendors
  • Outstanding written and verbal communications skills with an ability to foster consensus building and influence critical decisions
  • Experience engaging with customers and prospects across multiple channels; demonstrated best-in-class use of both traditional and new media, including the use of emerging technologies
  • Must have strong interpersonal skills and the ability to communicate with all levels within the organization to encourage dialogue and advance the company’s goals

Internships

We are seeking highly motivated college students to join our thriving entrepreneurial environment. We offer internships during the school-year and summer.

If you are interested in joining the MediSpend team as an intern, please apply for an internship here.

MediSpend is an equal opportunity employer.

Employment selection and related decisions are made without regard to sex, race, age, veteran status, disability, religion, national origin, color or any other protected class.

Please send all resumes to careers@medispend.com.

Interested in working with MediSpend?

Apply Now

Interested in joining our team?

Apply Now