Last updated January 7, 2014
MMIS complies with the requirements of the Children’s Online Privacy Protection Act (COPPA) and the FTC’s rule interpreting COPPA (16 CFR-512).
Our websites are not directed to children and we do not knowingly collect any personally identifiable information from children under 13 years of age through our sites.
Information Collection and Use
MMIS may collect personal data from customers both online and offline. In many cases, such information will be collected directly from you, such as through a transaction or inquiry, or your submission of a form, registration, or communication to us. Information may also be gathered from third-party sources (including without limitation, opt-in lists, publicly available data, consumer reporting agencies, other companies, and referrals) and through your activities and interactions with us. We may combine data collected from these disparate sources unless we tell you otherwise.
MMIS collects personal data about its customers in a number of ways. In this section, we describe what type of personal data we collect, the ways we collect it, and how we use it. While we have tried to be complete, this list is not necessarily exhaustive, given that these activities can vary from time to time.
The types of personal data typically collected by MMIS may include the following, depending on your activities:
Contact information, including name, title, street address (home, work), postal code, country, telephone numbers (home, work, cell, etc.), email address (home, work), company name, and other similar information.
Personal/demographic information including birthday/age/age group, gender, level of education and the like.
Authentication information, including user IDs, log-in names, passwords, password reminders, etc. (in addition to their personal data such as contact information, birth date, and the like).
Transactional information, including products or services you download, inquire about, or request; payment information, including your credit card type, number, expiration date and billing address for the card.
User content, including information provided when you use one of our online communities, forums or other online means of communications, and all other user submissions and content you provide.
As you use our websites or services, some information can be passively collected using various technologies, such as cookies, web beacons, and navigational data collection (click stream, log files, server logs, etc.). Your Internet browser automatically transmits some of this information, such as the URL of the website you just visited and the Internet Protocol (IP) address and browser version currently being used by your computer. Such technologies help us to keep track of your interactions with our websites and services, and provide you with a more customized experience, and may include referring/exit pages, platform type, date/timestamp, and number of clicks.
MMIS websites and services may also use IP addresses for the same purpose identified above, as well as to analyze trends, administer the website, track users’ movements, gather broad demographic information for aggregate use and to confirm that a particular individual affirmed his/her consent to specific legal terms (e.g. our click wrap license agreement).
We may use web beacons (also known as Internet tags or clear GIFs) on our websites and services to access and set cookies and otherwise help us to better understand how users are reutilizing our websites.
Information provided by the web beacon includes the computer’s IP address, the type of browser being used, and the time that the web beacon was viewed.
We may also use web beacons in emails and newsletters so that we know when such communications have been opened and to otherwise help us tailor our communications to individual users.
Finally, we also monitor the performance of our services and our website s in order to manage, maintain, and improve our services and websites. We (or our third party providers) may use tools to help prevent and block “spam” communications, viruses, spyware, and other harmful or unwanted communications and programs on the website. These tools may automatically scan any content you upload through the websites (or using functionality available via the websites) in order to help us protect you and the website against these harmful or wanted communications and programs. However, these tools do not collect or disclose personally identifiable information about you.
MMIS uses personal data about customers for a wider range or purposes.
Here are some additional details on our use of the data we collect:
Conducting and following up on transactions. MMIS may use personal information such as name, title, street address, phone number, email address, title, and/or company name to conduct transactions with you, process your order, contact you about your order and so on.
Registration (events, memberships, accounts (i.e., log-ins and passwords, etc.)) and participation in online communities/provision of user generated content.
Customers may be given an opportunity to register for a variety of reasons, including to receive promotional communications/offers; to join/participate in an online community, blog, chat room, or other interactive areas or to otherwise provide user-generated content (such as posting favorite photos/videos/audio recordings, providing testimonials, sharing experiences about MMIS products, etc.); to attend an event (e.g., a conference); and so on.
Such activities may entail collection of name, title, contact information, birth date, user name and password, email address, experiences with MMIS products, and personal information/preferences related to the subject matter of the particular activity.
In some cases, you will select a user ID and password when you register, and you will use to gain access to certain registration – restricted areas.
Note that using a MMIS website as a registered user enables information that is passively collected as you navigate the website to be associated with personal data actively collected from you on the website.
MMIS may use and/or disclose any personal data captured in an online community. You are responsible for any posting you make in any online community.
To contact us with questions, comments, or concerns:
We provide a number of ways for you to contact us to ask questions, provide comments, or share concerns. This may occur, for example, via the “Contact Us” section on MMIS websites, or postal mail. Depending on the circumstances, we may collect your name, title, contact information, age group, message type, case number (if tied to a previous issue), comments, and other types of data relevant to the specific situation (e.g., product involved, use of the product, any problems with the product, and the like).
To provide materials upon your request:
We provide a number of ways for you to request materials from us, such as newsletters, blog/rss feeds, brochures, product literature and the like.
MMIS may collect and use contact name, title, contact information, age-indicative information, demographic information, preferences, and other information relevant to responding to your request.
To permit your participation in contests, sweepstakes, and other promotions:
To participate in sweepstakes, contests and other similar promotions, we often collect name, title, contact information, age-indicative information, and gender, as well as other information related to the particular activity.
We will indicate which information is required (e.g. to contact winners, to verify eligibility to participate, etc. and which is optional (e.g. demographic information, preferences, etc., designed to help us better understand you and address your interests).
For marketing purposes (unless you told us otherwise):
This is for illustrative purposes only and should not be considered exhaustive.
We may disclose personal data you provide to our affiliates and partners and to consultants, service providers, and contractors that we use to support our business and operations (e.g. delivery services, financial institutional, fulfillment services, technical support, advertising, public relations, median and marketing services, sweepstakes and contest-related services, legal services, call-in centers, e-commerce and other web-related services such as web hosting and web monitoring services, and event related services such as online and offline at a capture services) who have agree to keep the information confidential and use it only to provide the applicable service(s). In some cases, we work with other companies who help to gather information from you or help us to communicate with you.
Where the law allows it, MMIS may share customers’ personal data with affiliates or with selected third-party partners to enable them to market their or other selected third parties’ products and services to you.
The recipient of customers’ personal data, and more generally these disclosures, may be located in the United States of other jurisdictions that might not provide a level of protection equivalent to the laws in your jurisdiction. By submitting personal data to MMIS, you consent to the transfer of such personal data outside your jurisdiction.
We may make full use of all information that is de-identified or otherwise not in personally identifiable form, including without limitation, user-generated content. We will not, however, make use of any content you upload to a virtual online community that you or your organization has created through the use of our fee-based licensed products and services.
MMIS takes appropriate steps to protect personal data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction, whether in transmission or storage. Please keep in mind, however, that there is no such this as perfect security, and no Internet transmission is ever completely secure or error-free. Moreover, you are responsible for maintaining the confidentiality of any user name and password you use.
It’s Your Choice: Contact Preferences
We want to keep in touch with in ways that you find to be beneficial. By submitting personal contact information, you are agreeing that we may communicate with you via email, telephone, direct mail, and/or other means of communication. If you do not want to use your contact information for promotional purposes (such as to tell you about other products and services that might be of interest), please tell us that when you provide your contact information. You can also let us know your preference later by contacting us as specified in the “Contact Us” section below, or by following the instructions in various communications that we may send you. Keep in mind that these preferences regarding promotional contacts do not mean that we might not contact you for other reasons, such as those related to an order you place, an inquiry you made, a newsletter to which may have subscribed, a membership you undertook, an event for which you registered, a legally required notice, and so on.
Your California Privacy Rights
California Civil Code Section 1798.83 permits customers who are California residents to request that MMIS not share their personal data with third parties for such parties’ direct marketing purposed. To make such a request, send an email with “California Privacy” in the subject line to firstname.lastname@example.org or write to us:
CA Privacy Issues
Attn: Timothy Robinson
100 International Drive
Portsmouth, NH 03842
To keep personal data provided by you accurate, current, and complete, please contact us as specified in the Contact Us section. We can then take appropriate steps to update or correct such information in our possession, or to delete your information from our contact list.
100 International Drive
Portsmouth, NH 03842